Jaimie — Measurement Dashboard
01 Key Metrics 02 Call Flow 03 Containment 04 Resolution 06 Auth 180 Calls
Time Frame
District
Period comparison
All transcripts
01
Key Metrics
Calls Routed to Jaimie
0
Routed Via IVR
Containment of In-Scope Calls
0%
0 of 0 containable calls
Calls E2E Contained by Jaimie
0%
60 of 180 calls
Calls Successfully Authenticated by Jaimie
0%
110 of 180 calls
Calls Resolved by Jaimie
0%
22 of 180 calls
Average Handle Time
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Awaiting data
02
Call Flow
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Percent
Contained / Resolved Customer Handoff Jaimie Handoff Auth Failed Unresolved
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03
Containment Funnel
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04
Resolution Deep Dive
Resolved Calls by Jaimie
12.2%
22 of 180 calls
Unresolved Calls by Jaimie
12.5%
1 of 8 contained calls
All unresolved components selected
Included in unresolved rate- calls
Unresolved Calls by Jaimie Breakdown
The unresolved rate is built from three distinct components: repeat-only, repeat + ambiguous, and ambiguous-only.
Repeat only - calls Ambiguous only - calls Ambiguous + Repeat - calls
Repeat calls
Ambiguous calls
Overlap
Repeat Call Outcome Matrix
Select a repeat-related Venn area to inspect the Call 1 to Call 2 grid.
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calls
Pick a Venn area→see where the repeats wentChoose a window (24h / 48h / 7 days), then click a Venn region
Repeat window
Select a Venn area
The matrix shows how the first Jaimie outcome relates to the next callback outcome.
06
Authentication Deep Dive
Auth Completed
58.3%
35 / 60 calls
Auth Incomplete
21.7%
13 / 60 calls
Reasons for Authentication Failure — 70 Calls